Deployment Errors
Occasionally when you try and deploy an instance you may see some errors pop up. Here is a quick rundown of all the potential errors and how to resolve them.
Potential Error Messages
"You have reached your limit of running instances. Please increase your 'Recharge Amount' in billing to continue."
There have been occasions where credit card companies treat too many frequent payments to the same vendor as fraud. To prevent this we try and reduce the total number of charges we make on your credit card in a given period. Our most frequent charge rate should be about once every two hours.
As a way to protect against charging too frequently we put a check before deployment. The formula to protect against this is:
EI + NI < HR
EI - Cost of existing running instances
NI - Cost of new instance you want to deploy
HR - Half of the Billing Recharge amount
The recharge amount is how much we charge when your account balance hits the threshold. To make sure we only charge once every two hours we have to make sure all new and existing instances cost will last for two hours.
Resolution: Navigate to the Billing page. Take the Cost per hour, add the cost of your new instance you want to deploy, and multiply by two. Enter that value as the Recharge Amount and save it on the Billing page.
"Insufficient Funds. Please add credit to your account."
This indicates that you don't have enough credits in your account balance.
Resolution: You can navigate to the Billing page and add more credits.
"No Availability. Select a different quantity or GPU type."
This indicates that you selected a GPU type that we currently don't have any inventory for.
Resolution: Select a different GPU type
"Please select an image"
This indicates that you need to select what image we should pre-load on your instance.
Resolution: Select a category & then image from within that category
"SSH Key does not exist"
You entered an SSH Key that is not associated with your account
Resolution: Navigate to the Settings > SSH Keys and make sure the name of your key matches.
"User does not exist, is disabled, not verified, or suspended"
This indicates that your user is not allowed to deploy.
Resolution: Reach out to the Massed Compute team via Discord or email.
